Contact

As per the Helios External Complaints Policy, Helios and its portfolio companies (together “Helios”) recognize their respective responsibilities to external stakeholders affected by their operations and the actions of their management and staff; particularly those with social and environment ramifications. Helios also recognizes the importance of providing a channel for third parties if they have an inquiry, to raise concerns or a formal complaint.

Those wishing to register a complaint should send an email to complaints@heliosllp.com or the Complaints officer (the “Helios Complaints Officer” or the “Complaints Officer”) at the portfolio company (or contact the Helios Office), providing as much information as possible of the circumstances surrounding Helios’ alleged malpractice. Where third parties believe that their complaint has been handled inappropriately and prefer to seek independent redress, they are advised to refer the matter to an external body such as a regulatory ombudsman.